Policies

Introduction

From the first stages of its creation, Alegria Beach Resort has adopted a holistic approach to its culture, creating a unique experience for the guest, with respect for society and the environment. We support and adopt the UN’s 3 pillars of sustainable development: environmental protection, economic growth and social equity. Our goal consists of the continuous optimization of processes and the use of available practices, in view of social cohesion and minimization of environmental pressure. Our policies apply to all departments, activities and services of the resort, namely:

  • Accommodation
  • Reception
  • Kitchen
  • Food and beverage department (restaurants, bars)
  • Housekeeping department
  • Equipment and facilities maintenance department
  • Health and safety issues
  • Other typical functions (e.g. shopping, storage, contracts)
  • Special events

Corporate Social Responsibility Policy

Respecting the inseparable bond between our resort and the society and environment in which we operate, as well as the values that govern our culture, we recognize our share of responsibility. Being actively committed to the Corporate Social Responsibility strategy, aiming for a responsible, long-term and sustainable development, we protect social and environmental resources. Specifically,

  • We support the local community by hiring staff from the surrounding area in which we operate
  • We collaborate with and support local businesses whenever possible
  • We advertise other local services (diving, car rental, etc.)
  • We emphasise the fair and equal treatment of our employees, suppliers and customers, promoting human dignity
  • We provide continuous training to our employees as well as to our customers, while raising their awareness of social and environmental issues
  • We engage in charitable actions, such as donating food to the local community (annually)
  • We embrace and promote environmental protection, integrating the reduction of environmental impact into our operation
  • We share “ARCHELON’s, Τhe Sea Turtle Protection Society of Greece” vision to remove the threats to sea turtles, so as to continue to exist as part of nature and we support them by having adopted a hatchling and a protected nest
  • We comply with safety and hygiene rules in the workplace and related to the provision of services
  • We identify weaknesses in the policies and procedures we follow through the review mechanism, ensuring optimal, fair and speedy handling of complaints with efficiency and confidentiality

Environmental Policy

Recognizing our share of responsibility for the protection of the environment, we are committed to providing high quality services with respect for the environment. Specifically:

  • We embrace 9 of UN’s 17 Sustainable Development Goals
  • We ensure the application of current environmental legislation and relevant regulations
  • We set environmental goals, adopt processes and implement practices to achieve them, taking into account the rational management of natural resources and minimization of environmental pressure. We track progress by creating sustainability reports on an annual basis, reviewing the performance of our goals and approving new or modifying older ones based on our effectiveness
  • We evaluate our performance and results by conducting audits and measurements and new goals are set for the continuous improvement of our environmental behaviour by updating the sustainability report
  • We contribute to raising awareness and ensure spreading of information about the environmental commitments of the resort, to all stakeholders including the management, staff, guests, suppliers and local community
  • We organise training sessions on our environmental practices for all stakeholders, including management and staff, ensuring compliance
  • We inform guests about our environmental commitments and encourage their active participation in environmentally friendly actions
  • We prefer local producers as much as possible supporting the local economy, reducing our environmental footprint

Implementing the Environmental policy

In order to decrease water consumption, achieve energy efficiency and carbon footprint reduction the following practices are in place:

  • Solar energy is used for a part of our operations
  • LED lighting and motion sensors have been installed indoors and in common areas
  • Key fob security systems have been installed in all rooms to avoid energy use at guests’ absence
  • Wireless units monitor doors and windows, deactivating air conditioners in the rooms when they are open
  • A towel and bed linen reuse system is in place and guests are encouraged to participate
  • Dishwashers operate when loaded on their maximum capacity
  • Automatic watering system is used to water plants in early morning hours
  • Dual flush toilets have been installed
  • A waste reduction and recycling increase program is implemented
  • Used cooking oil is collected by a certified company
  • Sustainable products are selected such as eco-friendly straws and reusable ashtrays

Continuous improvement and sustainable practices thrill us, therefore a plethora of eco-friendly applications are on the way.

Human rights policy

Violation of human rights is a challenge to culture and moral values. At Alegria beach resort we are committed to protecting our employees, guests and human rights, laying the foundations for equality, respect, freedom, justice and dignity for all. Our Human rights policy includes:

  • Monitoring and compliance with applicable European and Greek legislation
  • Embracing the principle of equal treatment by condemning discrimination based on religion or belief, special needs, age or sexual orientation in the field of employment
  • Supporting the local community by hiring staff from the surrounding area in which we operate
  • Continuous staff training
  • Support of employees from the Human Resources department on issues that concern them, supporting them and finding solutions to their nuisances

Children’s rights policy

At Alegria beach resort we are responsible for protecting children from all forms of abuse and exploitation, from emotional neglect to physical abuse or sexual harassment/exploitation. We support and respect children’s rights and provide training to our employees about them, as well as how to manage incidents related to their protection.

All necessary measures are taken to protect children from any kind of exploitation. No tourism program that promotes or encourages the abuse or commercial exploitation of minors is permitted. Suspicious behaviour either by employees or by guests that concerns children is immediately reported to the authorities or to the recognized National SOS Line 1056 operated by “Smile of the Child”.

The United Nations Convention on the Rights of the Child (UNCRC) defines a child as everyone under 18 unless, “under the law applicable to the child, majority is attained earlier”.

Quality policy

  1. The continuous and consistent provision of high-level hospitality products and services to our customers in a modern accommodation, as well as ensuring a healthy working environment for our staff, is a commitment for Alegria beach resort.

Our aim is the:

  • Continuous improvement of services and infrastructure and the search for best practices
  • Recruitment of staff with specialised knowledge and experience
  • Regular staff training and motivation
  • Compliance with hygiene and safety rules
  • Environmental protection
  • Prompt service with respect and courtesy for the complete satisfaction of our customers.

We have achieved to receive the Green Key ecolabel on our 3rd year of operation. The quality management practices we are committed to for the foreseeable future are as follows:

  • Application of appropriate quality standards, namely
    • ISO 9001: 2015 Quality Management System
    • Standard ISO 14001 Environmental Management System
    • ISO 22000:2018 – HACCP: Food Safety Management Systems – Hazard Analysis and Critical Control Points
    • Travelife ecolabel
  • Establishment of operating standards with clear guidelines to staff
  • Collaboration with the suppliers network to establish standard purchasing requirements and adhere to quality requirements regarding food safety
  • Identification of areas of improvement and progress
  • Continuous monitoring and evaluation and addressing any deviations from goals
  • Keep track of and abide by the European and Greek legislation and international standards
  • Utilisation of modern means of promotion, communication and informing our customers, as well as modernised ways of collecting evaluation data.

The management is committed to providing all the necessary resources and means to ensure the effective operation of the resort. We communicate and inform all interested parties about our principles and commitments as well as the practices we follow to ensure the best quality of services and products. In case of changes regarding our activities, extraordinary events and problem occurrence, we review this quality policy, define the necessary actions and implement them in order to avoid their recurrence.

Health and Safety policy

At Alegria beach resort we are committed to ensuring the highest possible level of health and safety for both our staff and customers. In this context, we follow the legislation and regulations and carry out all the necessary actions in order to achieve optimal working conditions and avoid or reduce the occurrence of occupational accidents and other work-related health problems.

At our resort:

  • All employees are informed of the current applicable health and safety regulations
  • We ensure that the general manager and all department managers are directly responsible and accountable for anything that arises in relation to the health and safety of their subordinates and ensure that they cover their needs at all times
  • We have a doctor on a daily basis 
  • All employees have access to medical care
  • All areas with restricted entrances are sign posted or locked
  • We carry out maintenance of our equipment and also collaborate with external cooperators in order to ensure maximum safety and security
  • We cultivate and promote a mindset of occupational risk prevention
  • We provide the necessary protective equipment and clothing to ensure safe working conditions
  • We constantly evaluate and when necessary upgrade and improve our methods of operation in order to eliminate possible accidents and injuries
  • In case of injury, we make sure that the employee returns to work following the doctor’s recommendations, facilitating his return and reintegration
  • All employees have to carry out their responsibilities with regard to health & safety and comply with our policies